Technical Support

SNAGP Corp. is a leading IT service provider with superb technical expertise. Our team of dedicated IT consultants and professional engineers,with a full range of product parts, provides high-quality service and guarantees customer satisfaction. 

 

We provide customers with high-quality service by our IT consultants and professional engineers. The full range of product parts and customer’s satisfaction is guaranteed. In this service, customer can receive the technical support not only on the H/W but also S/W. Our engineers are ready to check and solve the issues occurring to your IT system equipments and maintain the proper system operations. Customers can report their issues and problems any time of the week and any time of the day. Through this technical support service, customer no longer has to be burdened with expenses, time, and manpower to maintain their IT systems.

 

• 24 Hours Technical Support 

SNAGP Corp. provides total system operation and management service based on extensive experience in various system support and operation.

 

• 24 Hours Parts Supply

SNAGP Corp. consists of excellent parts resources that meet the requirements of the global vendors including IBM, HP, SUN and Cisco. 

–The most complete parts support is available in the areas of servers, networks and solutions. 

– Speedy troubleshooting and 24 hours support for operating parts

– Hardware system support : Server, Storage, Network 

– Various parts holds : CPU, Memory, HDD, NIC, HBA, Power supply, Cable and Network parts 

– All parts affordable for sales and rent.

 

• Service  Features

– Our technical support helps to achieve low cost and high efficiency operation through accurate system and service analysis 

– Before Service: detects system and service failure in advance and provides effective solution 

– Replaces any defective products in a speedy manner Provides 24-hours technical & parts support

– Managed Service: provides technical support for monitoring, security and operation

 

• Specialist Technical Support

– Maintenance and technical support for servers systems 

– Speedy troubleshooting and 24-hours support for operating parts 

– Managed service: system management service for companies, banking institutes, public organizations and schools

– Hardware system support : Server, Storage, Network 

– OS system support : Windows server, Linux, Unix (AIX, SUN, HP Unix) 

– Solution support : DBMS (Oracle, SQL, DB2, MySQL), HA Cluster

– Installation & Setup support : H/W, S/W, Solution, Network Construction.

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•SNAGP’s Maintenance Program for SLA

  - Maintenance Level for support parts

SNAGP Corp. is a leading IT service provider with superb technical expertise. We offer independent technical support service separated from the product rental and purchase. We provide customers with high-quality service by our IT consultants and professional engineers. The full range of product parts and customer’s satisfaction is guaranteed. In this service, customer can receive the technical support not only on the H/W but also S/W. Our engineers are ready to check and solve the issues occurring to your IT system equipments and maintain the proper system operations. Customers can report their issues and problems any time of the week and any time of the day. Through this technical support service, customer no longer has to be burdened with expenses, time, and manpower to maintain their IT systems.

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* Total Maintenance Fee = MA(H/W, S/W) + SLA per month

* 8 x 5 = 8 hours(Business time 9 to 5) / 5days (Business Days : Mon ~ Fri)

* 24 x 7 = 24hours  / 7days (Full days : Mon ~ Sun)

* NBD(Next Business Day)